Frequently asked questions

A handheld device that sends a gentle, low-current charge through a glass tube filled with neon gas. Estheticians have used it in facials for decades. HighWand makes it simple to use at home.

Choose by concern: HighWand Clear for breakouts and redness, HighWand Youth for fine lines and glow, HighWand HairBoost for your scalp. They use the same technology with different glass tubes.

3–5 minutes on clean, completely dry skin or scalp, before your serum or moisturizer.

3–4 times a week is a good start. Some people with oily or breakout-prone skin use it daily — reduce the frequency if your skin feels dry or sensitive.

No. You’ll feel a light tingle and a little warmth. Keep the tube in contact with the skin for a smooth, comfortable session.

Let them cool, then wipe with a soft cloth and a little rubbing alcohol. Let them dry fully before the next use.

It’s designed for mild to moderate breakouts, including the ones that flare around your cycle. For severe or cystic acne, see a dermatologist.

Yes. Use the wand on clean, dry skin first, then apply your usual products. If you’re on strong prescriptions such as isotretinoin, check with your dermatologist first.

Many people notice calmer-looking skin in about 2 weeks, with more visible results after 3–4 weeks of regular use. Results vary.

Yes, teens can use HighWand Clear with an adult’s guidance, following the same safety advice.

Your skin may return to its usual pattern. Regular use as part of your routine gives the most consistent results.

Yes. Start on the lowest setting with shorter sessions and build up as your skin is comfortable.

Use the lowest setting and stay on the bone around the eye — never on the eyelid or the eye itself.

Many people notice a fresher glow after the first sessions. Smoother-looking fine lines usually take 3–4 weeks of regular use. Results vary.

Yes, HighWand Youth can be used on all skin tones and skin types.

Yes. Use it on a clean, dry scalp, then continue with your usual hair care.

5 minutes, 3–4 times a week, on a clean and completely dry scalp — before any scalp serum.

A refreshed scalp right away; fuller-looking hair takes consistency — most people judge after 8–12 weeks. Results vary.

Yes, HairBoost is for everyone. It can also be used on the beard area.

Sudden, patchy or scarring hair loss should be checked by a doctor or dermatologist before using any device.

Don’t use it if you have a pacemaker or other implanted electronic device, are pregnant, have epilepsy, have metal implants in the treatment area, or on broken, irritated or sunburnt skin. If you’re unsure, ask your doctor first.

Check with your doctor before starting any new device while breastfeeding.

Talk to your dermatologist first, and never use it on an active flare or broken skin.

We ship across the United States. Orders are processed within 1–2 business days and you’ll get a tracking link by email.

Free US shipping on every wand. Options and delivery times are shown at checkout — see our shipping page.

All major cards, Shop Pay, and other options shown at checkout. Payments are processed securely by Shopify.

Yes, with Shop Pay Installments on eligible orders.

Try it for 60 days. If you’re not happy, return it within 60 days of delivery for a full refund. US orders get a free return label. See our return policy.

Yes, every HighWand comes with a 1-year warranty. If something isn’t working, email us and we’ll make it right.

Email help@highwand.com or use our contact page — a real person replies.