Privacy Policy

Last updated August 5, 2025

Thank you for choosing HighWand™. We value your privacy and are committed to safeguarding your personal information. If you have any questions or concerns about our policy, or our handling of your data, please contact us at help@highwand.com.

This Privacy Policy applies to information collected through our website highwand.com, and/or any related services, sales, marketing, or events (together referred to as the “Services”).

Company Information:

1. What Information Do We Collect?

  • Information you provide to us: We collect personal data you share with us directly, such as your name, address, email, phone number, and payment details when you make a purchase, request information, or contact support.
  • Information collected automatically: When you visit or use our Services, we automatically collect certain data about your device and usage, such as IP address, browser type, device ID, access times, referring URLs, and your activity on our website. We use cookies and similar technologies for analytics and to improve your experience.
  • Payment Data: If you purchase through our website, your payment details are securely processed by our payment partners (e.g., Shopify, PayPal, Stripe), who comply with PCI-DSS standards. We do not store full payment card details on our servers.

2. How Do We Use Your Information?

  • Processing orders, payments, and returns
  • Providing customer support and responding to inquiries
  • Sending transactional emails (order confirmations, updates, etc.)
  • Sending marketing communications, if you opt-in
  • Improving and personalizing our Services
  • Fulfilling legal, security, or contractual obligations

You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us at help@highwand.com.

3. Will Your Information Be Shared?

We only share your data when necessary, including:

  • With trusted third-party vendors (payment processors, shipping partners, IT service providers) to operate our Services
  • If required by law, court order, or to respond to legal process
  • In connection with a business transfer, merger, or acquisition
  • With your consent or as otherwise disclosed at the point of data collection

We do not sell your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyze traffic, remember your preferences, and improve user experience.
You can control cookies via your browser settings. For more details, see our Cookie Policy (if applicable).

5. How Long Do We Keep Your Information?

We retain your personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention is required or permitted by law (e.g., tax, legal, accounting). When information is no longer needed, it will be securely deleted or anonymized.

6. How Do We Protect Your Information?

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, please note that no online transmission or storage is 100% secure.

7. Information from Minors

Our Services are not directed to children under 18, and we do not knowingly collect data from anyone under 18. If we learn that a minor has provided us with personal information, we will take steps to delete it promptly.

8. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data
  • Object to or restrict processing of your data
  • Withdraw consent at any time (where consent is the basis for processing)
  • Receive a copy of your personal data (data portability)

To exercise these rights, contact us at help@highwand.com. We will respond as required by applicable law.
If you are in the European Economic Area or UK, you also have the right to lodge a complaint with your local data protection authority.

9. Data Breach Notification

If a data breach occurs that may affect your personal information, we will notify you and any relevant authorities as required by law.

10. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal data under California law, including the right to request details about information we share for direct marketing purposes.
To make such a request, contact us at help@highwand.com.

11. Do-Not-Track Features

Currently, our website does not respond to browser “Do Not Track” signals. If a standard is adopted in the future, we will update this policy.

12. Updates to This Policy

We may update this Privacy Policy to reflect changes to our practices or for legal reasons. The revised policy will be posted on this page with the updated “Last updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, contact us at help@highwand.com or:

You may request to review, update, or delete your personal data at any time by emailing us at help@highwand.com.